This Privacy Policy describes how Westgate Technology Corp dba Robotools Canada (“Robotools Canada,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information through our website and in connection with our products, services, consultations, demos, support, integrations, partnerships, career inquiries, and related business activities.
This Privacy Policy applies to personal information collected through websites and digital properties that link to this Privacy Policy, as well as through communications and interactions related to our business.
2. Our privacy approach
Robotools Canada is a British Columbia-based business. Our privacy practices are intended to align with applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA).
3. Personal information we collect
We may collect personal information directly from you, automatically through your use of the Site, and from third parties where permitted by law.
A. Information you provide directly
Depending on how you interact with us, we may collect:
first name and last name;
email address;
phone or mobile number;
company name;
country or location;
inquiry type;
message contents and any other information you choose to provide;
information relating to requests for product information, consultations, demos, assessments, support, integration opportunities, distributor or systems integrator inquiries, media inquiries, and career inquiries;
billing, contractual, and project information if you become a customer, vendor, or partner; and
resume, employment history, and related information if you apply for a role with us.
B. Information collected automatically
When you use the Site, we may automatically collect certain technical and usage information, such as:
IP address;
browser type;
device information;
operating system;
pages viewed;
date and time of access;
referring website;
approximate location derived from IP address; and
cookies and similar tracking technologies.
C. Information from third parties
We may receive information from third parties, such as analytics providers, advertising partners, CRM or email service providers, job platforms, manufacturers, distributors, implementation partners, and publicly available sources, where permitted by law and relevant to our business relationship with you.
4. How we use personal information
We may collect, use, and disclose personal information for the following purposes:
to respond to your inquiries and communicate with you;
to provide product information, brochures, manuals, case studies, ROI materials, and related resources;
to schedule demos, consultations, assessments, meetings, and follow-ups;
to provide customer service, technical support, training, integration support, and other services;
to prepare quotes, proposals, scopes of work, contracts, invoices, and related business records;
to evaluate prospective distributors, systems integrators, partners, vendors, and job applicants;
to operate, maintain, secure, and improve the Site and our business operations;
to understand interest in our products and services and improve the relevance of our content;
to send marketing or promotional communications where permitted by law;
to comply with legal, regulatory, contractual, insurance, accounting, and security obligations; and
to establish, exercise, or defend legal claims.
5. Consent
Where required by law, we will obtain your consent to collect, use, or disclose your personal information. Consent may be express or implied, depending on the circumstances and the sensitivity of the information.
If you submit a contact form or email us requesting product information, support, or a consultation, we may infer your consent to use the information you provide to respond to your request and continue related communications.
You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, certain products, services, communications, or support may no longer be available to you.
6. How we share personal information
We do not sell personal information.
We may disclose personal information to:
employees, contractors, and representatives who require the information to perform their duties;
service providers who help us operate the Site, host systems, store data, send communications, process forms, manage CRM tools, provide IT support, or perform analytics;
manufacturers, integration partners, financing partners, logistics providers, or support partners where disclosure is reasonably necessary to respond to your request or perform a contract;
legal, regulatory, insurance, audit, or professional advisors;
law enforcement, regulators, courts, or other parties where required or permitted by law; and
a purchaser, successor, or transaction counterparty in connection with a merger, acquisition, financing, reorganization, or sale of assets.
We require service providers and other third parties who handle personal information on our behalf to protect it using appropriate safeguards and to use it only for the purposes for which it was disclosed.
7. Cross-border storage and processing
Some of our service providers may store or process personal information outside British Columbia or outside Canada. When this occurs, personal information may be subject to the laws of the jurisdiction where it is processed or stored.
By providing us with your information or using the Site, you understand that your information may be transferred to and processed in other jurisdictions, subject to appropriate safeguards and contractual protections where required.
8. Cookies and similar technologies
The Site may use cookies, pixels, log files, and similar technologies to remember preferences, understand Site traffic and usage patterns, improve Site performance and user experience, and support marketing and remarketing efforts.
Where required, we will request your consent before placing non-essential cookies on your device. You can usually manage cookies through your browser settings, although disabling some cookies may affect Site functionality.
9. Marketing communications
If you opt in to receive marketing communications, or if we are otherwise permitted by law to contact you, we may send you updates about our products, services, events, resources, and company news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly. Even if you opt out of marketing communications, we may still send you transactional or service-related communications.
10. Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to meet legal, accounting, tax, warranty, insurance, dispute-resolution, and record-keeping requirements, or as otherwise permitted or required by law.
When personal information is no longer required, we will securely delete, destroy, anonymize, or de-identify it, as appropriate.
11. Security safeguards
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.
However, no method of transmission over the internet and no method of electronic storage is completely secure. As a result, we cannot guarantee absolute security.
12. Access and correction
Subject to legal exceptions, you may request access to the personal information we hold about you and request correction of inaccurate information. We may need to verify your identity before responding to an access or correction request.
13. Children’s privacy
Our Site and services are intended for business and professional audiences and are not directed to children under the age of 13. We do not knowingly collect personal information from children through the Site. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.
14. Third-party websites
Our Site may contain links to third-party websites, social media platforms, manufacturers, partner pages, and external resources. We are not responsible for the privacy practices, policies, or content of those third parties. We encourage you to review their privacy policies before providing personal information.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we do, we will post the updated version on the Site and revise the Last Updated date above.
16. Contact us
If you have questions about this Privacy Policy, want access to your personal information, would like to correct it, or wish to make a privacy complaint, please contact:
